Description: A four week internal research effort across lines of business to formulate a set of highest priority recommendations to break a cycle that is limiting two organizations ability to create efficient, effective, and emotional experiences for our customers. This work culminated in a hybrid summit between the orgs, deepened relationships within leadership, and continues to thrive today.

Disclaimer: While I’ve worked on some amazing projects, most of the work is confidential so this is about all I can show for now! Feel free to reach out for more details, as I’m always happy to discuss my process.